Support
Shipping & Returns
Shipping
Norstol offers free shipping and returns within the EU. The most suitable parcel carrier will be automatically selected at check-out.
We ship within 15 business days.
As a family company, dedicated to quality and customer care we want to ensure each and every product is as special as each child. This is why we manufacture each chair individually upon your confirmed order.
Potential Delays
External factors like weather, peak shopping seasons, and shipping holidays may cause delays. We appreciate your understanding.
Returns
Please send us an email at hello@norstol.com with your order number and the email address used for your purchase.
We will then provide you with a prepaid return label, and a DPD courier will pick up the package directly from your address.
Make sure the item is securely packed, and remove any old addresses or barcodes from the box. Once we receive your package, we will process your return and issue a refund within 14 days.